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Free Shipping! – We offer free shipping within India on all orders placed through our website. www.hestiaappliances.com.
Hestia Appliances is committed and strives to give its Users/Customer the best shopping experience and ships all the products/ orders shall be delivered within 5-7 working days from the date of placing the order. However, in situations beyond the Company’s control, there shall arise circumstances where the Company is not able to deliver and causes a delay. In such cases, the Company shall ensure delivery in the earliest possible timeframe.
Carriers and Tracking – Hestia Appliances utilizes the services of Shiprocket, Delhivery for most shipments. You can track your order on our website.
Signature Confirmation – Hestia Appliances reserves the right to require Signature Confirmation on any shipment. Our Customer Care agents are unauthorized to release signature requirements.
Order Changes/Cancellation Requests – We are unable to combine multiple orders. We cannot cancel or make changes to the details of an order once it has been submitted to our warehouse. Please let us know ASAP if you notice an error in your order details or need to cancel the order. If you intend to cancel your order before being shipped, you might lose up to 2.5% MDR based on rates levied by our payment gateway partner.
Carrier Shipping Delays – Hestia Appliances is not responsible for any carrier-caused shipping delays. Estimated delivery dates are not guaranteed.
Shipping Damage Claims – If you suspect your products were damaged during transit, please try to refuse the shipment and call us immediately at +91-8928-437842. Do not remove any items and keep the packaging as is. If we file an insurance claim, we may ask you to take pictures of the damage. Claims for damaged or missing items must be reported within 3 calendar days from the date of delivery.
Product Defect Claims – If you receive a juicer which you feel is defective, please contact our Customer Care Team. We will help you troubleshoot, process an exchange, and/or check the warranty on the product for further assistance.
My product is showing delivered, however I have not received it.
Kindly check with your neighbors/security guard/other people in the house if they have received the delivery. In case they haven’t, please report the complaint at our email firstname.lastname@example.org or call us at +91-9885741677. Our team will investigate the issue and assist you on this.